1. Return Period
Customers may request a return within 30 days from the date the kitchenware is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the kitchenware must be returned in its original condition.
The products must be:
Unused
Unopened, where applicable
Unaltered
Free from damage or other signs of use
3. Original Components
The kitchenware must include all original packaging and other materials provided with the order when applicable.
4. Kitchenware Returns
Kitchenware purchased through our website may be eligible for return if it satisfies the return requirements stated in this policy.
Kitchenware that does not meet the return requirements may not be accepted.
5. Return Request
Customers must contact customer service through our website before sending a return.
6. Return Information
Customers must provide the applicable kitchenware order information, the reason for the return, and any relevant details concerning the return request.
Customers must receive return instructions before shipping the products.
7. Return Address
2525 VENETIAN WAY
WINTER PARK, FL 32789
8. Customer-Paid Return Shipping
If a customer returns kitchenware because of a change of mind, incorrect product selection, incorrect quantity selection, no longer wanting the products, or another reason not caused by a product or fulfillment issue, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If kitchenware arrives defective, damaged, or materially incorrect, customers should submit the applicable order information and details concerning the product issue.
10. Return Condition
Customers are responsible for packaging returned kitchenware appropriately so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the kitchenware:
Have been used
Have been altered
Have been damaged after delivery
Are missing original packaging or included materials
Are returned after the 30-day return period
Otherwise fail to satisfy the return requirements
12. Refund Processing Time
After an approved return of kitchenware is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange for kitchenware must contact customer service through our website within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Information
Return and refund information is available through our website.